Last Updated: August 31, 2026
At WAVE SURF INSTRUCTION, we respect your privacy and are committed to protecting the personal information you choose to share with us.
This Privacy Policy explains how we collect, use, store, and protect information when you visit waveinstruction.com, contact us, request information, make a reservation, or use our services.
By using our website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
WAVE SURF INSTRUCTION
Costa Rica
Website: waveinstruction.com
For questions regarding this Privacy Policy or your personal information, please contact us through the contact information provided on our website.
2. Information We May Collect
Depending on how you interact with WAVE SURF INSTRUCTION, we may collect information such as:
- Full name
- Email address
- Telephone or WhatsApp number
- Country of residence
- Preferred dates and activities
- Number of guests
- Information provided when requesting a surf lesson, retreat, accommodation, tour, or other service
- Payment or transaction information when applicable
- Communications you send to us
- Information voluntarily provided through contact, booking, or inquiry forms
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate geographic information
- Date and time of visits
- Website usage and analytics information
We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Use Your Information
We may use personal information to:
- Respond to your questions and inquiries
- Communicate with you regarding our services
- Process reservations and requests
- Provide surf instruction, retreats, tours, and related services
- Coordinate activities and experiences
- Process or facilitate payments
- Provide customer support
- Improve our website, services, and guest experience
- Send information or promotional communications when permitted and when you have chosen to receive them
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal and regulatory requirements
We do not collect personal information for purposes unrelated to the services or legitimate activities of WAVE SURF INSTRUCTION.
4. Consent
Where required by applicable law, we will obtain your consent before collecting or using personal information for a particular purpose.
You may withdraw your consent to certain uses of your personal information by contacting us. Withdrawal of consent will not affect processing that was lawfully carried out before your withdrawal.
Costa Rica’s personal-data protection framework recognizes the individual’s right to informational self-determination and requires appropriate information regarding the purpose of collecting personal data.
5. Sharing Your Information
We value your privacy and do not sell, rent, or trade your personal information to third parties.
We may share information when reasonably necessary to operate our business and provide services to you, including with:
- Payment processors
- Website hosting and technical service providers
- Booking or reservation platforms
- Email, communication, or messaging providers
- Analytics and website service providers
- Transportation, accommodation, activity, or other service partners when necessary to fulfill your reservation or requested service
- Professional advisers or authorities where required by law
Third-party service providers may process information on our behalf and are expected to handle such information appropriately.
We will only disclose personal information to third parties when there is a legitimate reason to do so, when necessary to provide a service you requested, with your consent where required, or when required or permitted by applicable law.
6. Payments
If you make a payment through our website or through a third-party payment provider, your payment information may be processed directly by that provider.
WAVE SURF INSTRUCTION does not intend to store complete credit-card numbers or other sensitive payment credentials on its own website unless specifically necessary and lawfully permitted.
Payment providers may have their own privacy policies and terms governing the processing of payment information.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and improve the user experience.
Cookies may be used for purposes such as:
- Essential website functionality
- Security
- Analytics
- Website performance
- Remembering preferences
- Understanding how visitors use our website
- Marketing or advertising, where applicable
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.
8. Google Analytics and Other Third-Party Analytics
We may use third-party analytics services to understand how visitors interact with our website.
These services may collect information such as IP address, browser information, device information, pages visited, and general usage patterns.
We use this information primarily to understand website performance and improve our services.
Third-party analytics providers may process information according to their own privacy policies.
9. Communications and WhatsApp
If you contact WAVE SURF INSTRUCTION through email, WhatsApp, telephone, social media, or another communication platform, we may retain the information necessary to respond to your inquiry and provide the requested service.
If you voluntarily provide your telephone number or WhatsApp contact information, you authorize us to use that information to communicate with you regarding your inquiry, reservation, services, or other communications you have requested.
You may ask us to stop sending non-essential communications at any time.
10. Marketing Communications
We may occasionally send information about WAVE SURF INSTRUCTION, surf experiences, retreats, special offers, or other services.
Where required by law, we will obtain your consent before sending promotional communications.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
11. Photographs, Videos, and Guest Privacy
Privacy is important to us.
WAVE SURF INSTRUCTION respects the privacy of our guests and does not automatically publish photographs or videos of guests on our website, social media, advertising, or promotional materials.
We will seek appropriate permission before using identifiable photographs, videos, testimonials, or other personally identifiable guest content for promotional purposes, where such permission is required.
If you do not wish to appear in promotional material, please let us know.
12. Children’s Privacy
Our website and services are not intended to knowingly collect personal information from children without appropriate consent or authorization from a parent or legal guardian.
When minors participate in our activities, we may require information and consent from a parent or legal guardian as necessary for safety, booking, participation, and legal purposes.
13. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no website, electronic transmission, or method of storage can be guaranteed to be completely secure.
For this reason, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted electronically.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate interests.
When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.
15. Your Rights
Subject to applicable law, you may have the right to:
- Know whether we hold personal information about you
- Request access to your personal information
- Request correction or updating of inaccurate information
- Request deletion or cancellation of information when legally applicable
- Request confidentiality regarding your personal information
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
- Request information regarding how your personal information is being used
Costa Rica’s Law No. 8968 provides individuals with rights concerning access, rectification, updating, cancellation or deletion of personal information, together with confidentiality protections.
To exercise any applicable rights, please contact WAVE SURF INSTRUCTION using the contact information available on our website.
16. International Data Processing
Some of the third-party services we use may operate outside Costa Rica. As a result, your information may be processed or stored in another country.
Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data-protection requirements.
17. Third-Party Websites
Our website may contain links to third-party websites, including booking platforms, payment providers, social-media platforms, accommodations, activity providers, or other partners.
Once you leave waveinstruction.com, the privacy practices of the third-party website will apply.
WAVE SURF INSTRUCTION is not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policy of any third-party website before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable laws and regulations.
When we make changes, we will update the “Last Updated” date at the beginning of this policy.
We encourage you to review this page periodically.
19. Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have concerns regarding how your information is handled, please contact us through the contact information provided on:
waveinstruction.com
We will make reasonable efforts to respond to legitimate privacy requests in accordance with applicable law.
WAVE SURF INSTRUCTION
Costa Rica
Your privacy matters to us. We believe great experiences begin with trust, respect, and genuine human connection.