WAVE SURF INSTRUCTION
Costa Rica

Last Updated: August 31, 2026

At WAVE, we understand that travel plans can change.

Our goal is to provide a fair and transparent cancellation and refund policy that protects our guests while also respecting the time, preparation, instructors, equipment, and limited availability reserved specifically for each booking.

Because WAVE intentionally limits our instruction to a maximum of two guests per instructor, each reservation represents dedicated time and personal attention.

We therefore encourage guests to contact us as soon as possible if their plans change.

1. RESERVATION CONFIRMATION

A reservation is considered confirmed once the required booking information and, where applicable, payment or deposit have been received and accepted by WAVE.

By completing a reservation, the guest acknowledges and agrees to this Refund & Cancellation Policy.

2. GUEST CANCELLATIONS

Surf Camp Cancellations made 30 or more days before the scheduled experience

Guests may cancel their Surf Camp reservation at least 30 or more days before the scheduled experience and receive a full refund of amounts paid, excluding any non-refundable third-party transaction or processing fees, where applicable.

Alternatively, guests may request to reschedule their experience without penalty, subject to availability.

Surf Camp Cancellations made less than 30 days before the scheduled experience

Cancellations made fewer than 3o days before the scheduled experience may be subject to the amount paid being non-refundable.

However, WAVE understands that circumstances can change.

Where reasonably possible, we will make every effort to reschedule the experience rather than retain the payment, subject to availability and the circumstances involved.

3. NO-SHOWS or LAST MINUTE SURF LESSON CANCELLATIONS

If a guest does not arrive for a scheduled experience and has not contacted WAVE in advance, the reservation may be considered a no-show and the payment may be non-refundable.

Because the instructor and equipment have been reserved specifically for the guest, the scheduled time cannot always be offered to another person.

We strongly encourage guests to contact us as soon as possible if they are delayed or unable to attend.

When you book with us, our instructors make a commitment to show to work. At WAVE we believe the instructor needs to be paid by providing this service of exclusivity.

Alternatively, guests may request to reschedule their experience without penalty, subject to availability.

4. LATE ARRIVALS

We understand that transportation, traffic, weather, and other circumstances can affect arrival times.

Guests should contact WAVE as soon as they know they may be late.

A late arrival may reduce the amount of time available for the experience when the instructor has another scheduled commitment afterward.

We will always make reasonable efforts to provide the best possible experience under the circumstances.

5. WEATHER & OCEAN CONDITIONS

SAFETY COMES FIRST.

Surfing is an ocean activity, and conditions can change.

WAVE reserves the right to modify, postpone, relocate, shorten, or cancel an experience when ocean, weather, surf, visibility, or other environmental conditions create an unreasonable safety concern.

WAVE will always prioritize guest safety over completing a scheduled lesson.

If WAVE determines that an experience cannot safely proceed, we will first attempt to reschedule the experience for another suitable time or date.

If rescheduling is not reasonably possible, WAVE may provide a refund for the affected service.

Normal variations in surf conditions, including smaller waves, larger waves, currents, wind, tides, or changing conditions, do not automatically qualify for a refund.

Our instructors make the final safety determination based on the conditions at the time of the experience.

6. ILLNESS OR INJURY

If a guest becomes ill or injured before their scheduled experience, please contact WAVE as soon as possible.

We will evaluate the circumstances individually and, whenever reasonably possible, offer a rescheduling option.

For safety reasons, WAVE may refuse participation when a guest’s physical condition makes participation unsafe.

7. EARLY TERMINATION OF A LESSON

WAVE experiences are intentionally personalized.

The average surf experience is approximately two hours, but this is not a rigid time limit.

The actual duration may vary depending on the guest’s physical and mental energy, ocean conditions, safety considerations, and overall enjoyment.

A guest may choose to end a session early at any time.

Once the experience has begun, no partial refund is normally provided simply because a guest chooses to stop early.

However, WAVE will always consider exceptional circumstances fairly and individually.

8. WAVE CANCELLATIONS

If WAVE must cancel an experience for reasons within our control and cannot provide a suitable alternative, the guest will receive a full refund of the amount paid for the cancelled service minus any processing fees.

WAVE will communicate with the guest as soon as reasonably possible and, where appropriate, attempt to provide an alternative date or experience.

9. SURF CAMPS & CUSTOM EXPERIENCES

Surf camps, multi-day experiences, private groups, and customized experiences may involve additional reservations, accommodations, transportation, activities, equipment, guides, or third-party providers.

Because of this, custom experiences may be subject to specific cancellation and refund terms provided at the time of booking.

Where a booking involves third-party services, the cancellation and refund policies of those providers may also apply.

Any special cancellation terms communicated to the guest and accepted as part of the reservation will take precedence over the general terms of this policy for that specific booking.

10. THIRD-PARTY SERVICES

When WAVE arranges or facilitates services provided by another company or independent provider, such as transportation, accommodation, tours, activities, or other services, that provider’s own cancellation and refund policies may apply.

WAVE cannot guarantee refunds for third-party services that are governed by the provider’s own policies.

We will, however, make reasonable efforts to assist our guests in communicating with the relevant provider.

11. PAYMENT PROCESSING FEES

Where applicable, payment processing fees, currency-conversion fees, banking fees, or other third-party transaction costs may be non-refundable.

Any applicable non-refundable fees will be communicated as clearly as reasonably possible during the booking process.

12. FORCE MAJEURE & UNFORESEEABLE EVENTS

WAVE understands that extraordinary circumstances can occur.

Events beyond reasonable control—including certain natural disasters, government restrictions, transportation disruptions, severe weather events, public emergencies, or other extraordinary circumstances—may affect the ability to provide a scheduled experience.

In such circumstances, WAVE will work with the guest in good faith to determine the most reasonable solution, which may include rescheduling, credit toward a future experience, or a refund where reasonably possible.

13. HOW TO REQUEST A CANCELLATION OR REFUND

Cancellation and refund requests should be submitted as soon as possible through the contact information provided on the WAVE website.

Please include:

Your name
Reservation details
Scheduled date
Number of guests
Reason for cancellation, if you wish to provide one

WAVE will review the request and respond as soon as reasonably practical.

14. REFUND PROCESSING

Approved refunds will normally be returned using the original payment method whenever reasonably possible.

The time required for the refund to appear in the guest’s account may depend on the payment provider or financial institution.

WAVE is not responsible for processing delays caused by banks, credit-card companies, payment platforms, or other financial institutions.

15. FAIRNESS & EXCEPTIONAL CIRCUMSTANCES

We understand that life does not always follow a schedule.

Although this policy establishes our standard cancellation and refund terms, WAVE reserves the ability to consider exceptional circumstances on a case-by-case basis.

Our goal is not to take advantage of a cancellation.

Our goal is to operate a sustainable business while treating our guests with fairness, respect, and common sense.

If something unexpected happens, please talk to us.

We will always do our best to find a reasonable solution.

16. POLICY CHANGES

WAVE may update this Refund & Cancellation Policy from time to time to reflect changes to our services, booking procedures, or applicable legal requirements.

The current version published on the WAVE website will apply to future reservations.

TRAVEL INSURANCE

WE STRONGLY ENCOURAGE TRAVEL INSURANCE.

Travel plans can change unexpectedly. Flights can be delayed or cancelled, luggage can be lost, illness or injury can occur, and circumstances beyond anyone’s control can affect a trip.

For this reason, WAVE strongly encourages all guests to purchase comprehensive travel insurance before traveling to Costa Rica.

Travel insurance may provide protection for circumstances such as trip cancellation, trip interruption, medical emergencies, travel delays, lost or delayed baggage, and other unexpected events, depending on the policy purchased.

A PERSONAL RECOMMENDATION

Over the years, we have had positive experiences with Allianz Care Travelers Insurance, and we are happy to mention them as one option for our guests to consider.

You can learn more about their travel insurance options here:

Allianz Care Travelers Insurance

There are, of course, many reputable travel insurance providers available, and guests are completely free to choose the company and policy that best suits their individual needs.

WAVE does not sell, administer, or provide travel insurance and does not receive compensation for recommending any particular insurance provider.

Guests are responsible for reviewing the terms, conditions, exclusions, coverage limits, and cancellation provisions of their chosen insurance policy before purchasing it.

PLEASE PROTECT YOUR TRIP.

We hope you never need to use your travel insurance.

But if something unexpected happens, having appropriate coverage can provide valuable peace of mind.

Travel smart. Travel protected. Enjoy Costa Rica.

OUR PROMISE

At WAVE, we don’t believe hospitality should end when a reservation is made.

We believe it begins there.

We will do our best to communicate clearly, treat you fairly, and make reasonable efforts to accommodate unexpected changes.

Because behind every reservation is a person—not a transaction.

Thank you for trusting WAVE with part of your time in Costa Rica.

COME AS YOU ARE.

FEEL THE RHYTHM.